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The GOLD collection is the only one that requires hand washing and is not microwave safe.
Yes, ideally at low temperatures.
If, despite gentle maintenance by hand, without a dishwasher, the gold on your pieces fades, you can bring them back to the studio and we will be happy to restore them free of charge.
All our pieces are made to order, a delay of 4 weeks is possible. However, we try to ship orders earlier.
Absolutely, come see us at 522 Jarry West . Delivery charges will be removed from your invoice. An email will be sent to you when your order is ready.
Write to us including a photo and we will replace your purchase.
Contact us and we will follow up with the delivery company. If the package is not traceable, we will replace your purchase.
Return your undamaged purchase to us within 30 days and we will refund or exchange your parts as soon as possible. Shipping costs are at buyer's expense.
Write to us or call us 514-686-3851
Write to us and we will be happy to discuss with you.